Putnam North Family Medical Center
Mission Statement
Working
together to enrich the health and well-being of every life we touch.
We put our patients first, with uncompromising personal courtesy,
attentiveness, responsiveness, and empathy.
As a result, every
patient will enjoy complete confidence that they made the right decision
in choosing us for their health needs.
Shared
Values
Customer Service -
Together we create a caring experience, by taking pride in providing
service beyond expectations.
·
Courtesy – We treat
everyone with respect and view every interaction as an opportunity to
make a difference.
·
Professionalism – We
demonstrate professionalism and represent the organization in a positive
light through attitude, actions and comments.
·
Efficiency – We
provide a seamless experience for patients, visitors and staff that is a
model of efficiency and coordination of efforts.
Diversity -
Respect for individual values beliefs, uniqueness-and differences
·
We as an organization
seek to have a diverse workforce.
·
We respect and value
differences in our patients, their families, visitors and each other.
·
We respect the life,
cultures and beliefs of all people.
Healing Environment -
A commitment to providing an environment that promotes an atmosphere of
trust, comfort, healing and security. We attend to the emotional,
physical and spiritual needs of patients and their families and
significant others by:
·
Allowing them to
verbalize concerns
·
We ensure that
patients are informed and the rationale and purpose for all procedures
is explained to the patient’s satisfaction.
·
We encourage positive
health practices and wellness programs with our staff and physicians.
Integrity -
Behavior that is honest, fair, trustworthy and sincere, demonstrating
strength of character
and respect for others.
·
We use honest and
open communication for the good of others, the organization and the
community.
·
We maintain the
confidentiality of information where appropriate.
·
We participate in
forums to express ideas and concerns.
·
We support the Putnam
North Family Medical Center in it’s compliance with State and Federal
laws.
·
We follow through on
promises and commitments.
·
We take individual
responsibility for the impact of our actions and hold others responsible
to do the same.
Quality -
Commitment to excellence in care.
·
We maintain a
commitment to continuous improvement, seeking to find and implement
better ways of doing things.
·
We do it right the
first time to prevent duplicated work efforts.
·
We ask questions to
determine the customer’s needs from their perspective.
·
We use resources,
both human and material, wisely.
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Mission
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